DOOGEE DG500C Android 4.2 Quad Core Smartphone 1GB 4GB 5.0 inch

Questions on DOOGEE DG500C Android 4.2 Quad Core Smartphone 1GB 4GB 5.0 inch

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• From Andre at 4/25/2014 4:09 PM
  • Wich is the real 3G Bands?
    In www.doogee.cc says: WCDMA 850/ 1900 and you say 850/ 900 !
    I need the real band so it can work in my country for 3G WCDMA.
    Thanks.
    
  • Doogee Mobile
    Thank you for your mail.
    DOOGEE DG500C phone 3G WCDMA: 850/1900/2100MHz
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• From ciro at 5/20/2014 10:42 AM
  • Buongiorno vorrei sapere il costo spedizione con dhl per l'Italia
    e se ci sono spese di dogana grazie.
  • Doogee Mobile
    Thank you for your mail.
    The shipping cost to Philippines is 22.67USD, you will got your package in 3-5 business days around by DHL,
    We are not sure about your local customs, but we can help you reduce and avoid import taxes by declaring prices low, declaring the contents as "electronic accessories" or other items and shipping in simple packaging.
  • Do you find this question helpful?  Yes   No
• From Andriy at 5/21/2014 2:35 AM
  • Hello,
    Recently, I've purchased a wonderful DG500C but i've some questions for you.
    Are there any notifications led or battery charge led?
    How can I enable them?
    Thanks
    Best regards
  • Doogee Mobile
    Thank you for your mail.
    DOOGEE DG500C phone have LED notifications, in the Settings - Display.
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• From Leonard at 5/29/2014 4:30 PM
  • 1) Can I buy an extra/replacement battery? What is the partnumber, where can I buy it and what are the costs?
    
    2) Is it possible to charge the phone wireless (QI wireless charging)?
    
    3) Where can I buy screen protectors?
  • Doogee Mobile
    Thank you for your mail.
    DOOGEE DG500C Original 2800mAh Lithium-ion Battery: http://www.doogeemobile.com/doogee-dg500c-original-2800mah-lithium-ion-battery.html
    Original DOOGEE DG500C Screen Protector: http://www.doogeemobile.com/original-doogee-dg500c-screen-protector.html
  • Do you find this question helpful?  Yes   No
• From Petar at 6/1/2014 6:51 AM
  • Hello, my phone has problem! Model is Doogee DG500c . Phone can't power on! Can not turn on and can NOT charge. It is plugged in wall 12 hours, but still don't show charging and cant turn it on! Tell me what to do???
  • Doogee Mobile
    Thank you for your mail.
    Please remove the Plastic Strips on the battery before using!
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• From David at 6/6/2014 12:17 AM
  • Do you sell any covers or cases for this phone?
    Will there be any android updates?
  • Doogee Mobile
    Thank you for your mail.
    We'll edit DOOGEE DG500C case,
    DOOGEE DG500CAndroid system has not been updated.
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• From Karen at 6/25/2014 9:03 AM
  • Phone charger is loose in the phone slot. As a result it does not charge properly. What can I do? Phone is Doogee bigboy.
  • Doogee Mobile
    Thank you for your mail.
    Could you kindly tell us your order number ?
    all our Android Device come with 12 months warranty.
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• From Pablo at 6/27/2014 9:47 AM
  • Hi
    
    Is this phone be updated to android 4.4 kit kat (in the future)?
  • Doogee Mobile
    Thank you for your mail.
    When we got the latest firmware update, we will release on our website.
  • Do you find this question helpful?  Yes   No
• From al at 7/5/2014 12:43 PM
  • had the phone a day, it shut down for what i thought was a low battery, checked voltage of battery and it's 3.7 volts there is no plastic strip on the battery but the phone won't turn on again even after having the charger on
  • Doogee Mobile
    Thank you for your mail.
    Remove the phone battery, use other charger.
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• From misterm at 7/16/2014 3:19 PM
  • Will you make the silicon protective case for DG500C ?
    Can you please give me any alternative choice, is there any silicon case for other models or phones that could fit for DG500C?
  • Doogee Mobile
    Thank you for your mail.
    DOOGEE DG500C Original Protective Leather Case Brown: http://www.doogeemobile.com/doogee-dg500c-original-protective-leather-case-brown.html
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• From Leslie H. Tindale at 7/18/2014 5:05 AM
  • When will this phone be available with 4.4 Kit Kat O.S?
  • Doogee Mobile :
    Thank you for your mail .
    Our factory is testing the latest Android 4.4 firmware , if any news ,we will submit it on our website soon .
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• From Alvaro Diaz at 7/20/2014 6:47 AM
  • Hi.i have got one question .Are you going to release an update to kitkat for dg500C please i need your answer.Please response yes or not .Thanks for your attention
  • Doogee Mobile
    Thank you for your mail.
    Doogee official has not released the DG500C Android 4.4 kitkat firmware, if released, we will be the first time to upload to the site.
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• From Alvin at 7/23/2014 2:45 AM
  • Hi I have a question as you said all phones comes with a 12 month warranty, even thru a reseller. My reseller wants me to see if I can get it repaired locally. Wouldn't that void the warranty since it would be handled my a 3rd party? Please let me know as soon as possible. thanks.
  • Doogee Mobile
    Thank you for your mail.
    If it repaired locally, not within the scope of our warranty.
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• From Vitor Coelho at 7/30/2014 12:53 PM
  • Hello dear friends
    
    Estou a contactar os vossos serviços, porque comprei o modelo discovery2 dg 500c. Foi através do banggood que conhecem certamente.
    Eu preciso que me ajudem, a configurar este smartphone para imprimir numa hp deskjet f370. Já tentei e não consegui. Se possivel, gostaria de uma referencia vossa para um bom software de impressão. Segundo as imagens do vosso site, pode ser ligada uma impressora usb.
    
    Obrigado pela vossa atenção
    
    Os meus melhores cumprimentos.
  • Doogee Mobile
    Thank you for your mail.
    DOOGEE DG500C support OTG function, can be attached a USB printer.
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• From Vitor Coelho at 7/30/2014 12:58 PM
  • I apologize for not having translated my message which was in Portuguese.
    
    kind regards
    
    best regard
    
  • Doogee Mobile
    Thank you for your mail.
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• From Joc at 7/31/2014 4:36 AM
  • Hi, i'd like to know if ordering directly from Doogee website, all taxes are included or not. Consider that I live in Italy, and I wouldn't like to have surprise on customs transition (i.e. the phone held in customs waiting to solve tax payment and so more money to pay for it).
    Thanks in advance
    Giovanni
  • Doogee Mobile :
    Thank you for your mail .
    We are not sure about your local customs, but we can help you reduce and avoid import taxes by declaring prices low, declaring the contents as "electronic accessories" or other items and shipping in simple packaging.
  • Do you find this question helpful?  Yes   No
• From shir at 8/5/2014 9:53 AM
  • I bought this phone to use in the US and its great. But now I
    am in South America. The phone found a signal and worked the first day but since then it won't find a network manually or automatically. Please advise! Thank you.
  • Doogee Mobile
    Thank you for your mail.
    Please change a local SIM cards.
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• From Ale at 8/5/2014 2:44 PM
  • any news regarding kitkat for dg500c??
  • Doogee Mobile
    Thank you for your mail.
    When we got the DG500C Android 4.4 kitkat latest firmware update,we will release on our website.
  • Do you find this question helpful?  Yes   No
• From Ale at 8/19/2014 1:53 PM
  • is kitkat avaible now for dg500c?if so can you link it pls
  • Doogee Mobile
    Thank you for your mail.
    Doogee official has not released the DG500C Android 4.4 kitkat firmware, if released, we will be the first time to upload to the site.
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• From Nico Reina at 8/29/2014 2:28 AM
  • HELLO!!!! where buy a extra battery for this model, please? Thank you very much...
  • Doogee Mobile
    Thank you for your mail.
    Here: http://www.doogeemobile.com/doogee-dg500c-original-2800mah-lithium-ion-battery.html
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• From RUBEN at 9/24/2014 12:54 PM
  • Any Light with Kit Kat? it would be great to have Kit Kat in this Phone!!!!!
  • Doogee Mobile
    Thank you for your mail.
    Doogee DG500C firmware: http://www.doogee.cc/servicexiazai_detail/newsId=125.html
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• From Sarawoot Luangprasert at 9/28/2014 8:48 PM
  • How much for this phone and how to buy?
    Does the case come in the box?
  • Doogee Mobile
    Thank you for your mail.
    Our website is being upgraded, can not buy, we will give you recommend a trustworthy website,
    You can buy here: http://www.pompmall.com/doogee-mobile-phone.html
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• From Giovanni at 10/10/2014 9:24 AM
  • I bought this model, but I see the option in detail showing storage space than with your original settings, just total internal storage 0.98 gb storage total mobile 1.7 gb, why is this if the feature described 1 gb ram and 4 gb rom.
    You can tell me why
  • Doogee Mobile
    Thank you for your mail.
    Because the mobile phone system will occupy part of the storage.
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• From Ernesto Chang at 10/16/2014 11:21 AM
  • Shipping to San Juan, Puerto Rico,? Company used for shipping? How much the extra battery? Popular Name Brand Phone protective cases if not available? Thank You
  • Doogee Mobile
    Thank you for your mail.
    We support shipping to Puerto Rico,
    The shipping cost to Puerto Rico is $11.0 via Singapore post with the tracking number 10-25 working days around to arrive at you.
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• From Rodz at 10/20/2014 4:01 AM
  • I have a Doogee DG500C which I purchased last month. My question is: Does the newer firmware for the DG500 which is available on your website, is also good for my cellphone?
    Thanks in advance..
  • Doogee Mobile
    Thank you for your mail.
    Doogee DG500C firmware: http://www.doogee.cc/servicexiazai_detail/newsId=125.html
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• From Giovanni Moro at 10/23/2014 10:51 AM
  • Hi, i've istalled the new firmware http://www.doogee.cc/servicexiazai_detail/newsId=125.html
    
    there's a bug... i can't swith the camera!!! i can see only front camera...
    
    HELP!!!
  • Doogee Mobile
    Thank you for your mail.
    Open the System Settings, open the application, find the camera program, clear the data, and then restart.
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• From whc at 10/28/2014 7:43 PM
  • My phone suddenly cannot connect to wireless network since 3 days ago. It keeps a long time to obtain IP adress.. Then it showing 'avoided poor internet connection ' . How to solve the problem? There is no problem with the wireless internet because my other phone just use it well. And my dg500 also use it well before..
  • Doogee Mobile
    Thank you for your mail.
    Restart the router, and then restart the phone.
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• From Vitor Coelho at 11/3/2014 8:09 AM
  • good afternoon
    
    I wonder if it is possible to update the firmware or rom, and not through windows and which do not use.
    It is feasible to do this process with sd card?
    
    Thank you
    
    greetings
  • Doogee Mobile
    Thank you for your mail.
    Yes, You can use the SD card upgrade phone system.
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• From Davor at 11/4/2014 10:29 AM
  • Hello
    
    I have a problem with my dg550. When I use camera with flashlight, phone goest to unexpected shutdown. Sometimes I can turn it on with no problems, sometimes I have to remove battery first. Without using flashlight everything goes well. Any ideas?
    
    Thanks in advance
  • Doogee Mobile
    Thank you for your mail.
    May be a software conflict cause the phone to shut down.
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• From Mousse at 11/5/2014 4:17 PM
  • I've updated the mobile and rear camera does not work.
  • Doogee Mobile
    Thank you for your mail.
    Do you update the firmware is the official firmware?
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• From Rafael Sousa at 11/6/2014 6:10 PM
  • Hello. I'm from Brazil and the Brazilian telecommunications regulator, ANATEL, recently reported that imported phones could have run on GSM / WCDMA networks blocked. My question is the following: the DG500C has certifications like FCC, RoHS? It is CE certified? You could send via email copies of the certificates? Because if it is and ANATEL block my phone, i can sue them.
    
    Already, my sincere thanks!
    PS: Keep up with the manufacturing quality and you knock competitors!
  • Doogee Mobile
    Thank you for your mail.
    Doogee DG500C have CE certification,
    Here: http://www.doogee.cc/rongyu/&productId;=29.html
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• From Matteo at 11/20/2014 1:42 AM
  • Buongiorno,Vorrei sapere cortesemente la procedura per rootare il dispositivo.
    
    Grazie.
  • Doogee Mobile
    Thank you for your mail.
    Root phone has a risk, do not try, and if you ROOT phone will lose our 12 month warranty, please be cautious.
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• From Peter Smith at 11/25/2014 8:40 AM
  • Hi Doogee´s .the dg500C will update to kitkat or lollipop?i hope yes.Thanks
    greetings.I love my doogee
  • Doogee Mobile
    Thank you for your mail.
    Doogee has not released DG500C Android 4.4 or Android L firmware.
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• From Jim at 12/4/2014 10:56 AM
  • Can I add files to the list of the default notification sounds or do I have to use one from the list.
    
    Thanks
  • Doogee Mobile
    Thank you for your mail.
    No, you can't.
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• From Ronald at 12/22/2014 7:50 AM
  • I have a Doogee 500c. I've tried to add a keyboard and mouse via. bluetooth. They pair fine, however I'm not able to use either the keyboard or mouse. Is there a problem with the Bluetooth stack ?
    
    I'm using Android 4.2.2 - build version 007
  • Doogee Mobile
    Thank you for your mail.
    DOOGEE DG500C does not support Bluetooth keyboard and mouse.
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• From niki at 12/22/2014 12:41 PM
  • Where form can I buy the back-shell of the DG500C Smartphone?
  • Doogee Mobile
    Thank you for your mail.
    We very regret that we don't provide the parts sell at present .
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• From Alex at 12/24/2014 7:24 AM
  • I can buy this phone? Is is on magazin this phone? I want to buy him with delevery .... in Romania who much is cost?
  • Doogee Mobile
    Thank you for your mail.
    You can buy here: http://www.pompmall.com/doogee-mobile-phone.html
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• From Roberto at 1/23/2015 11:22 AM
  • On my Doogee dg500c the internal camera is full of dust and the photos are blurred. What can i do ?
    
    Thank you
  • Doogee Mobile
    Thank you for your mail.
    Go mobile phone repair shop to help you clean up dust.
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• From kinga at 1/25/2015 6:31 AM
  • Hi I have Discovery 2 and the internet works when im at home and connected to WIFI. How to set it up so I will get internet when not connected to WIFI? (i have 5 GB data available per month). Thank you
  • Doogee Mobile
    Thank you for your mail.
    Check the router settings, or reboot the router.
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• From tomkatchon at 1/25/2015 3:27 PM
  • I bougth a doogee dg550 and i gave it to my wife, the first day she used it, it suddenly turned off by itself even it is fully charged. it happened like 4 or 5 times within that day. Everything works perfect but phone keeps shutting off once in awhile.
  • Doogee Mobile
    Thank you for your mail.
    Software conflict leads to mobile phone shutdown, or poor contact mobile phone battery.
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• From mdmdmd at 1/28/2015 9:34 AM
  • I really love this phone, but we need Kit Kat. A lot of people are already using Lollipop and we, dg500c users don't even have Kit Kat... not fair
  • Doogee Mobile
    Thank you for your mail.
    Doogee not released DG500C firmware,
    Doogee DG500C firmware: http://www.doogee.cc/servicexiazai_detail/newsId=125.html
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• From Glomero at 2/11/2015 4:04 AM
  • I bought GD500c from you directly,
    
    The mobile phone first problem was: when you call other party hardly can hear anything. Later the screen does not work any more...When battery fully loaded i try to start the GD500c, but only hear doodgee gingel sound, then screen stay black...I can't reach my contacts, photo's... nothing ....
    Please help...
    Glomero
    
  • Doogee Mobile
    Thank you for your mail.
    1, If the other party can not hear your voice, you can restart the mobile phone,
    2, the screen stay black, You need to download the firmware update phone.
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• From Glomero at 2/19/2015 2:03 AM
  • Dear Sir,
    Technical problem DG500C,
    The touch screen does not work any more, the screen stay black, the battery is full, there is no possibility to access any program, so i cannot download anything…
    Also connection to computer is impossible…the computer cannot make connection with phone even with usb cable…
    Please advise…As all contacts and pictures are inside phone…
    Do you have service point in The Netherlands ?
    Thanks and best regards,
    Mr. Glomero
    
  • Doogee Mobile
    Thank you for your mail.
    Please contact the seller to apply for warranty.
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• From Malu at 2/21/2015 7:25 PM
  • I have a Doogee device and after using it some days when it came to me, obviously battery discharge completely. I tried to charge it with it's original charger and nothing happend . The phone does not charge, even when I waited hours (more than 3)after I tried to turn it on again.
    I saw some videos that people made with their devices and it seems it is the same problem. It's not about removing the plastic strip.
    Do you know what can I do?
  • Doogee Mobile
    Thank you for your mail.
    Phone battery is fully discharged, battery will be damaged, please charge 12 hours, then try to boot.
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• From Sam at 3/23/2015 12:31 AM
  • bought DG2014 october and it has stopped working completely. not charging and not coming on. what could be the problem and what can i do. my supplier has since stopped communicating
  • Doogee Mobile
    Thank you for your mail.
    You need to buy a new battery.
  • Do you find this question helpful?  Yes   No
• From Rodz at 4/22/2015 3:56 AM
  • Hi,
    I have had my DG500C a little over a year and it still going strong. I'm very happy with it, but I have found some shortcomings. My questions are: Does this phone have a voice recognition option and if it does, how do I activate it? The second question is that I cannot transfer the agenda into my car blue tooth radio but I can do it with other cellphones brands? Is there a solution for this problem?
  • Doogee Mobile
    Thank you for your mail.
    DOOGEE DG500C does not support voice recognition feature.
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• From BG at 5/29/2015 6:36 PM
  • when they sent the upgrade to KitKat 4.4?
  • Doogee Mobile
    Thank you for your mail.
    We will update the Android 4.4 firmware on the website in time when it is released.
  • Do you find this question helpful?  Yes   No
• From Spanish at 6/2/2015 1:33 AM
  • My one year Doogee DG500c Discovery2 has its screen flickering and it hangs up. I can use it. Any advice to recovery my mobile? It is firmware related or harware related problem?
  • Doogee Mobile
    Thank you for your mail.
    Doogee DG500C firmware: http://www.doogeemobile.com/download
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• From abu at 6/6/2015 9:27 AM
  • Hi, I got my doogee Leo yesterday, it was charging properly, and I have been using it. However today it has stopped charging completely, even though the phone has the sign showing that its connected to the charger, it is not charging. I have tryed different chargers as well.
  • Doogee Mobile
    Thank you for your mail.
    Please contact the seller to apply warranty.
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• From Suzy at 6/25/2015 1:06 AM
  • Is IQ compatible or needs an adapter to charge wirelessly
  • Doogee Mobile
    Thank you for your mail.
    DOOGEE DG500C does not support wirelessly charge.
  • Do you find this question helpful?  Yes   No

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